Managing end-user and infrastructure monitoring simultaneously in a cloud and virtual environment is a difficult task and use of BSM solution helps manage end-user experience by optimizing resource management for fast response times. BSM also solves the problems arising out of integrating the different physical, virtual and cloud environments by translating the decisions at the infrastructure level into the impacts on the business metrics. While ITSM technologies primarily focus on the IT perspective in providing solutions to the different infrastructure issues, BSM uses ITIL to provide insights into the impacts of decisions based on IT perspective on the business metrics.
BSM helps solve end-user experience problems by identifying them in advance through monitoring of end-user experience, user-defined transaction profiling, application component discovery and modeling, application component deep-diving and monitoring and application performance management database. BSM aims at solving or troubleshooting problems arising out of infrastructure monitoring and automation of operational processes in a business with an aim to align IT infrastructure and business processes for gaining competitive advantage. Both technical problems as well as issues with business metrics impacting performance of IT and business strategy of firms can be solved by use of BSM. User-defined transaction flows are monitored for possible problems that may arise and BSM is used to reduce the impact of these problems by enabling real-time support through the IT infrastructure while reducing response times and adverse impact on end-user experience and business metrics.
