BSM serves 5 disciplines of a business as shown in Figure 2 below which is often called the BSM blueprint:
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| Figure 2: BSM blueprint |
Product or services, organizations, business units, sales, marketing, operations and customers are all set to benefit from the use of BSM solutions. Also, business managers can leverage this solution to make better decisions about resource optimization. Service quality can be improved through better IT governance, significance of IT operations to business executives can be enhanced, benchmarking of IT services is a possibility with avoiding outsourcing of these services, business processes can be highly integrated and automated, improve service delivery and also gain competitive advantage in the market through use of BSM.
Implementing BSM solutions can also help bridge the gap between infrastructure and processes, implement best practices, tie with competitor products, provide a dashboard for visualization of high-end business metrics, provide business process insight by translating infrastructure decisions and their impact on business metrics, monitor and provide insights and resolution to end-user experiences, model business and IT perspectives and integrate IT and business events and environments in real-time for fast responses.
